Shipping inofrmation

LuxuryChill.com offers free shipping to United States, Puerto Rico, Canada or Mexico.
Should an order be requested to be shipped to Canada or Mexico, LuxuryChill.com is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of Customer. A separate invoice for these charges may be received from a freight forwarder, FedEx, UPS, or other third party.
Hazardous materials cannot be shipped by any other method than a Ground Service. These materials cannot be shipped to Alaska, Hawaii, or Puerto Rico for any reason, regardless of ship-to information.
If an order is refused for any reason, LuxuryChill.com will be compensated for all shipping charges, including any C.O.D. fees, as well as a fifteen percent (15%) restocking fee.
Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. 
Recipient must inspect orders via any truck lines for shipping damage prior to acceptance of the shipment. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.
All shipping/pricing discrepancies must be reported within 5 business days of receipt of order.

For international accounts, LuxuryChill.com does not ship to locations outside the United States, Puerto Rico, Canada or Mexico; However, Customer may utilize, and LuxuryChill.com will ship to an approved freight forwarder located in the contiguous United States. Any use of a freight forwarder will be pursuant the terms of this section (Freight Terms) and subject to the following:

  • Customer must provide a contact name, phone number and email address for a point of contact at the Freight Forwarder.
  • LuxuryChill.com must receive proof of export from the Customer or Freight Forwarder after each shipment.