You may return all unopened goods (except skin care items, hair care and make-up) to their original condition, including the original packaging and the packing slip in Within 30 days of receipt and you will receive a full refund less shipping and gift packing fee.
All shipping charges you have incurred to return the product will not be refunded.
The shipping cost is not refundable for undelivered, unclaimed or returned packages unless we have committed an error.
We do not offer refunds or exchanges on skin care products, hair care or makeup for health reasons. Please choose carefully.
All returns must be sent using courier service. (UPS, FedEx, USPS Delivery Confirmation)
Any parcel that has not been received or tracking information can not be provided, will be the sole responsibility of the shipper.
** Please allow up to 14 business days to process your return or exchange.
If your package is returned to Luxury&Chill marked as "declined", "unclaimed" or "undeliverable", and you wish it to be re-shipped, we will unfortunately charge $ 5.95 -Shipping.