Not quite right? That’s OK. You can return online purchases in-store or mail it back to us.
We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within thirty (30) days from the date of delivery. LuxuryChill offers no exchange before sending your article of merchandise back to us.
After receiving the products you intend to exchange, LuxuryChill will verify the actual availability in its warehouses of the replacement products.
if the selected replacement product(s) is not available in its warehouses, LuxuryChill will not be able to accept your request for an exchange and will thus refund you the price of the product(s) originally purchased.
If the selected replacement product(s) is available in its warehouses, LuxuryChill will accept your request for an exchange and will therefore send you an email confirming the shipment of the replacement product(s) with new tracking number.
Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 10 days of receipt of the order. All boxes and packaging material are necessary when filing a claim.
Recipient must inspect orders via any truck lines for shipping damage prior to acceptance of the shipment. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection.